Hello travelers, I recently came across a heartbreaking story on the forum about a seasoned player who had been creating characters since 2023, eagerly waiting for the character Coccinelle. He discovered that his account was maliciously used by someone to access his accumulated powder after logging in in June. It turned out that this player had been using a scan-to-login method and never shared his password with anyone. However, reality is not always as it seems. Ultimately, his account was cleared of 900+ powder, and he could no longer plan to draw Coccinelle with full stats, forcing him to withdraw from the game.
Looking at the screenshot the player shared, the other party had almost squandered the original stones on Shenhe. If he had drawn Cyscoke, there might have been a chance to salvage the situation, but drawing Shenhe was much more disappointing. This experience sparked considerable discussion on the forum, as it is indeed difficult for players to accumulate 900+ powder over three years. Many netizens offered comfort and suggested contacting customer service or even reporting the incident, but I personally believe the chances of success are slim. This is because most issues handled by customer service are related to in-game purchases, and even if reporting, one needs to provide purchase records. For a player like this, who has solely relied on their efforts to accumulate resources, such records are simply non-existent.
Additionally, some players explained that even a scan-to-login method can save passwords and use the most recently saved account information upon login, even if you are idle until midnight. Considering that you would only log in from your own device, this feels extremely frustrating. Players who have accumulated resources have endured through several major updates, looking forward to Coccinelle’s release in the 6.3 version, only to find themselves at a disadvantage. Such a feeling is difficult for anyone to understand.
Moreover, recent feedback from many players indicates that stolen accounts are quite common. Some players noticed that the thieves could bypass SMS verification and brute-force passwords, and after stealing the player’s resources, they completely destroyed everything. It seems like there is a planned and organized approach. Everyone should be highly vigilant, especially those using simple passwords, and I suggest immediately changing them to more complex ones. At the same time, I hope the official can take this issue seriously and implement effective measures to protect players’ rights.
Lastly, I will share any latest information about Genshin Impact as soon as I get it. Interested players can keep an eye out to avoid missing out on the latest updates.